Book with Confidence
Flexible Cancellations & Deferments:
We appreciate that in today’s world, our guests may need to modify their trips or make changes to their itineraries. Due to the implications of Covid-19, we have adjusted our cancellation policies accordingly.
Should there be a ban on travel to Greece from your country of origin within 30 days of your departure date, we will allow a deferment of the booking to a future date with no extra administration fees. If your trip falls into a higher season, we will simply charge you the fare difference which is levied by the suppliers on your booking.
If Greece bans travel from your country of origin within 30 days of your departure date, we will allow you to defer to a future date subject to seasonal price differences or request a full refund.
Should you wish to cancel outright for any reason, we will apply a low cancellation fee. The remaining amount will be refunded to the Bank you paid us with.
Booking Conditions:
‘’Greek Locals’’ Company is a brand of Demos Tours Company, for all trips booked with ‘’Greek Locals’’ the contract is with Demos Tours Company E.E. 196 Syngrou Av. 17671 Kallithea – Athens, Greece,
register in Greece under no. Γ.Ε.Μ.Η.167446703000
Every written communication related to your booking before its confirmation along with these booking conditions, form the contract between you and Greek Locals E.E.
It is essential to carefully read through all booking conditions as they set our obligations and rights in regard to your booking. All references to “your” and “you” are in reference to the first person who is named on the booking along with every other person including in the booking, or when a booking is transferred or made on someone’s behalf.
Once your deposit is received, according to the payment clause below, and a written confirmation invoice has been issued, your contract will then be binding. The person who made the booking/the first-named person, will then have the authority to bind all members of the vacationing party to these booking conditions. You, and your party, agree to the use of your information in accordance with our privacy policy. When requesting a booking that requires any age restrictions, the lead member of the party must be at least 18 years old and declare that all other vacationing members in your group are of the appropriate age.
Thoroughly check all travel details on your confirmation invoice as soon as possible. If any errors are found within, it is critical that you inform us of necessary changes within 7 days from the time the invoice is issued. If you fail to do so, some of your rights may be negated. Please note that alterations or cancellations should only be made via e-mail info@toursbygreeklocals.com has to acknowledge receipt by e-mail of any changes or cancellations in order for them to be valid.
Payments/deposit:
Upon booking your vacation, the total deposit required will be confirmed, as deposit amounts vary based on the particular details of the trip. Your remaining balance will be due no less than 30 days before the departure date of your booking. If you book less than 60 days before departure, the total balance will be due immediately upon booking. If the balance goes unpaid, we reserve the right to assume it is cancelled, which means cancellation charges will be applied as noted below. All payments are to be made in € euro and may include banking charges, if applicable, which you will be responsible for. We will advise you at the time of booking, if there will be any banking charges that apply.
Payments can be made by bank transfer.
Bank Details: Eurobank
Name: Demos Tours E.E.
IBAN: GR4102602770000740201627384
SWIFT/BIC: ERBKGRAA
Travel Insurance:
We believe that it is essential for our customers to take out a travel insurance policy. This is to ensure that you will be covered during your travels. We also reserve the right to request details about your travel insurance policy before your departure date. Any customer, and members of their party, who choose to travel without adequate should understand that we will not be liable for any losses that travel insurance would otherwise cover. If, for example, you lose any personal items during your vacation, we highly recommend that you file a local, written police report and also contact a local representative for help with the related insurance claim.
Immigration requirements: passports and visas:
While we are able to assist with general information and any applicable visa requirements for your vacation to Greece, you are responsible for meeting them, including complying with immigration, visa and passport regulations. Specific visa and passport requirements are to be obtained by you, as well as each individual within your party. We do not accept any responsibility if you’re unable to travel due to non-compliance related to immigration, passport or visa requirements, or due to health restrictions. If you incur any financial losses as a result of any or all of the above, those costs will not be our responsibility.
Every visitor who enters Greece is required to have a passport that is valid for at least 6 months after their departure date. If your passport is nearing expiration, meaning in its final year, it is essential to contact the Greece Embassy prior to booking your trip and prior to departing.
Health requirements:
While we can provide limited, general information in regard to the health condition necessary for your vacation, it’s important to check with your own health care provider, including the specific circumstances that relate to the region of Greece you will be traveling to.
Website Information:
We will always make an effort to ensure that the information on our website is accurate and not misleading in any way; however, the details on our site are subject to change and information may be changed at any time. We will inform you if there are any material changes to your vacation.
Prices:
We reserve the right to make changes to the prices of any trips that have not sold at any time and correct any errors in the prices of vacations that have been confirmed.
Note that the oil prices are constantly changing, while transportation companies apply fuel charges and taxes. That means the surcharge amount changes frequently and can range anywhere from €80 to €300 per person.
If there are any changes to charges, entry fees and/or taxes that we collect at net cost on behalf of local and government bodies, the amount will be refunded to you in full (Net Cost Charges) or passed on to you in full. We will not charge you for any increase that is equivalent to 2% of the price of the travel arrangements excluding insurance premiums, any amendment fees or Net Cost Charges, rather we agree to absorb this cost. You will only be charged if the amount is over and above that. If that occurs and results in an increase of over 10% of the total cost of confirmed travel arrangements (not including additional services and/or travel arrangements and/or amendment charges), we will give you the option of changing to another trip wheneve3r possible of equivalent or higher quality. You will not have to pay more, but if the vacation is of lower quality, we will refund the difference in price to you. Or, alternatively, cancel and provide a full refund of all monies paid to us other than additional services, travel arrangements, amendment charges and/or insurance premiums.
On the contrary, if the cost of your trip decreases due to the above changes by over 2% of the total trip price, you will receive a refund. However, it is important to note that not all of our travel arrangements are purchased in local currency. What this means to you is that there may be some changes to your vacation that do not have any impact on the cost of travel due to protections and contractual agreements.
Children:
All children who are the age of 12 or older are considered as adults when it comes to pricing. We offer an extensive number of itineraries tailor-made for families and advise contacting us to discuss the best options before you book your vacation. We may be able to secure a reduction if you are traveling with one child, and sometimes two, if they will be sharing the same room with two accompanying adults; however, prices can and due vary depending on the specific accommodation. Oftentimes these options involving adding an additional bed in a standard double room, which helps to reduce the cost.
Amendment and Cancellation by You:
(A)– Amendment
After your booking is made, if you require any alterations, we will do our best to help; however, we are unable to guarantee that this will be possible. If any amendments are made you will be responsible for any costs and charges that result. We also reserve the right to charge a €100 administration fee as well as any additional charges, if incurred by our suppliers.
(B) – Cancellation
You, or any member of your party, have the right to cancel your booking at any time.
The cancellation will be effective from the date that a written notification from the first-named person on the booking is received. This written notification is to be sent by email to info@toursbygreeklocals.com. All cancellation effected will incur a charge that reflects reasonable costs we have made in the arrangement of your booking and the cancellation. The charges vary greatly as our travel itineraries can also vary significantly and tend to be quite complex.
The total cancellation cost of your booking will be provided to you after we receive your written communication and will include any non-refundable services applicable and a percentage of the total itinerary cost as outlined below. Any packages that include a cruise, will incur higher cancellation percentage – please see Small Ship Cruises and Cruise & Land Packages below. The applicable cancellation charges will be deducted from any funds we have received from you as payment toward that booking.
Tailor-Made Trips & Private Tours
Cancellation Charge based on Days Prior to Trip Departure
Greater than 60 days Non-refundable services, plus 10% of total cost of itinerary
31 – 59 days Non-refundable services, plus 50% of total cost of itinerary
0 – 30 days 100% of total cost of itinerary.
Small Ship Cruises and Cruise & Land Packages
Cancellation Charge based on Days Prior to Trip Departure
Greater than 120 days Non-refundable services, plus 10% of total cost of itinerary
90-119 days Non-refundable services, plus 20% of total cost of itinerary
60-89 days Non-refundable services, plus 50% of total cost of itinerary
31 – 59 days Non-refundable services, plus 70% of total cost of itinerary
0 – 30 days 100% of total cost of itinerary.
Refunds will be made within thirty (90) days of the cancellation date.
Please note: Certain travel arrangements cannot be changed once they have been confirmed. Any non-refundable services will be outlined in our quote prior to booking and may incur a cancellation charge of up to 100% of the total cost of itinerary.
Important: Please note that the payment of your deposit constitutes acceptance of our Flexible Booking Conditions, including cancellation terms as outlined above and in our quotation, and online booking form.
All communication that is sent related to this contract (particularly any communication requesting cancellation or an amendment to travel arrangements) must come from the Lead Name on the booking in writing, and in English. It must be sent by email. info@toursbygreeklocals.com
Amendments and Cancellation by Us:
(1) – Amendment
Occasionally it may be necessary for us to make amendments to services and products we advertise. In rare circumstances the changes can mean some modifications will be made to your trip after the booking has been made. If it is a minor change, we will do our best to notify you in advance; however, no compensation will be provided. “Minor changes” may include the following examples, if they occur prior to departure: A change of the outbound departure time or the duration of your trip by 12 hours or less; changes in the advertised name and identity of a carrier or carriers; flight times and/or aircraft types; or if your accommodation is changed to the same classification or standard of accommodation.
In the case of a minor change, we will do our best to notify you in advance; however, in this instance there will be no compensation provided. “Minor changes” like these may include the following when taking place prior to departure: a change to the outbound departure time or trip length by 12 hours or less; changes to your accommodation to another that is the same classification or standard; flight times and/or aircraft types; changes to the identity and advertised name of any carriers.
With any material changes (“major changes”) such as your flight time changes by over 12 hours, a change in destination or a change to accommodation of lesser quality, we will notify you as soon as possible and provide you with alternatives. You may either (i) accept an agreeable alternative arrangement with us; (ii) book an alternative trip with us; or (iii) cancel your entire vacation and receive a full refund.
(2) – Trip Changes
If we are unable to provide you with a significant portion of your trip while you are on your vacation, other arrangements of the same standard will be provided at no additional cost, or, alternatively you can choose to return to your point of departure, receiving a prorated refund for any part of the trip that you did not receive. Please note that this will not apply to any minor changes to the itinerary, transportation or accommodation as previously explained.
(3) – Cancellation
In the rare event that your vacation must be cancelled, we reserve the right to do so. Understand that we will do everything possible to provide other arrangements that are comparable or of higher standard, as well as a price refund if applicable as noted above. Alternatively, we will provide you with a prompt, full refund if required as per this agreement.
(4) – Force Majeure
We will not be liable to compensate you unless otherwise stated in this agreement; we will not be liable for paying compensation if our contractual obligations to you are affected by any event that we the service(s) of our supplier(s) in question could not, even with all due care, avoid or foresee. Some examples may include, but are not limited to, events such as terrorist activities, war or threat of war, civil strife or consequences of such strive, or threat of those activities; riot or the act of a government, local or national authority which includes industrial disputes, port and river authorities, lock closure, fire, natural or nuclear disaster, biological or chemical disaster, inclement weather, river and sea conditions, as well as any similar types of events that are out of our, or the supplier(s) control If it is advised from the Foreign Office to leave or avoid a certain country, it may constitute Force Majeure.
(5) – Travel Delays
Our itineraries are created around major international airline carriers and their particular service schedules; while these airlines typically run to schedule or within minutes of said schedule, delays may happen. If this occurs we are unable to accept responsibility and cannot provide compensation for additional costs related to delays, such as overnight accommodation and meals.
Cruise Itinerary Changes due to Poor Weather or Operational Reasons
Please note that with any cruise, the captain of the vessel reserves the right to amend the itinerary if there is poor weather or an operational reason, which could result in clients being put at danger. Should this happen, we and the crew on the ship will do our utmost to accommodate you but we will not offer any compensation for necessary changes we make to protect our guests safety.
Our responsibilities to You
If your trip has been adversely affected by or inability to perform based on our agreement, we will compensate you the appropriate amount as indicated. If you have failed to adhere to the contract, we will be unable to pay out any compensation. We will also not pay if a third party has failed, if an unforeseeable event takes place that is out of our control, or if an unusual or unavoidable circumstance occurs which could not be avoided. Our liability, except in the case of illness, injury or death, will be limited to a maximum of double the cost of your travel arrangements. Our liability will be further limited in adherence with and/or in an identical manner to:
The contractual terms of the suppliers that are running and organizing transportation related to your travel arrangements. These terms are incorporated into this contract; and
An international convention that affects your travel, such as the Paris Convention related to accommodation provisions, the Berne Convention in relation to rail travel, the Athens Convention in relation to traveling by sea and the Montreal Convention related to traveling via air which controls the amount of compensation that you can claim for injury or death; damage, loss and/or delay of baggage as well as delay to passengers. We retain all benefit of any limitation of compensation that is contained in these and all conventions.
EU regulations state that you may have rights to compensation and/or refunds from your airline in cases of delays, cancellations or the denial of boarding flights. The full details of your rights at EU airports and from airlines that fly to EU destinations can be accessed. Please note that receiving reimbursement from airlines in this case will not also entitle you to refund of your trip cost from us.
Your entitlement to compensation and/or refund from us is set out as noted previously in this agreement. If the booking conditions require us to make any payments to you, any payment made to you by the airline will be deducted from the total amount.
Complaints:
We always aim to do our best to ensure that your trip runs smoothly and on schedule; however, if any problems do arise, we ask you to contact the relevant supplier, such as the hotelier, immediately in regard to the issue. It will be resolved as soon as possible; however, if in the rare case it is not, please contact us by telephone as soon as possible. If you do not do this, it will affect the relevant supplier’s ability, and our ability to assist in taking your complaint further and it will also affect your rights as laid out in this agreement. If your complaint cannot be resolved to your satisfaction, please send a formal written complaint within 28 days of the last date of your vacation, including your booking reference and all necessary details related to the issue. Please ensure that your correspondence be as concise as possible so that we may quickly identify the problem to address it as quickly as we can.
Excursions:
Excursions and tours that are booked during your trip do not form the part of the package vacation that we have put together for you.
Documentation:
Approximately four weeks prior to your departure date you will receive all the details about your trip.
Our flight tickets at Greece, in most cases, will be in the form of e-tickets, although it is possible that paper tickets may also be issued and sent by mail. Understand that our itinerary or financial summary is not a document you can use to travel with. You will need a valid ticket for traveling before departure or the airline may request that you pay for the ticket(s) again. If there are any problems with your documentation, or if any emergencies occur, please contact us via our 24-hour emergency number which can be located on your final itinerary letter.
Law:
Your Contract is with Demos Tours E.E. registered in Greece under no. Γ.Ε.Μ.Η.167446703000, registered address: 196 Syngrou Av. 17671 Kallithea, Athens
This agreement is governed by the laws of Greece and the parties are subject to the jurisdiction of the Courts of Athens, regardless of your country of residency.
